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Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@toyworldwbool.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@toyworldwbool.com.au and send your item to: PO Box 5141, Warrnambool, VIC, 3280, Australia.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To Contact us about a return please email sales@toyworldwbool.com.au .

RADIO CONTROL AND HOBBIES POLICY:

Remote control models including Cars, Boats, Planes, Trains and Helicopters along with their accessories can be quite sophisticated and are designed for people with high skill level with knowledge and understanding on how to operate, maintain and repair the model. All models are bound by our normal Refund and Exchange Policy as well as a manufacturer’s warranty which covers faults due to poor manufacturing but does not cover any damage caused by any persons or objects that come into contact with as a result of using the model. This includes any damage as a result of a crash or impact damage, water damage, incorrect assembly undertaken by you, incorrect use and lack of maintenance. It is important to understand that faults due to poor maintenance, abuse or normal wear and tear are not covered by warranty. Many models require expertise and patience to assemble and maintain the model in working order. This will include understanding the operation of the model and knowing how to repair and maintain the model so that it may continue to be used as expected. If you are unsure about what is suitable for you, contact us so we can talk you through what you need to know before purchasing a hobby product.

Many faults on Radio Control items can be quickly and easily rectified by contacting the manufacturer's customer service number directly. Because of this, postage costs for the return of faulty Radio Control items are not covered by Toyworld Warrnambool unless the manufacturer has contacted and has authorised a return to Toyworld Warrnambool. Please refer to the user manual that came with your product or contact us if you need assistance to determine contact details of the manufacturer.

Shipping

To return your product, you should mail your product to: PO Box 5141, Warrnambool, VIC, 3280, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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